About Hotel

• How many stars is the hotel?
  • 4 Stars
• How do I make direct contact with the hotel?
  • You may email, call or fax the hotel.
    This email address is being protected from spambots. You need JavaScript enabled to view it.
    Tel: +66 (0) 2 120 8288
    Fax: +66 (0) 2 120 8299
• If I make an online booking, will I be offered a 'best rate'?
  • Online bookings generally offer the 'best available rates' for that date and time.
• What types of rooms are available and what are the differences between room types?
  • There are three room types available. To compare room types, please see below:
    
    

    Room Comparison Chart

    Description	Superior Room	Deluxe Room	Executive Corner Room
    Room Size	30 sqm (323 sqft)	36 sqm (387 sqft)	42 sqm (452 sqft)
    Bedding	King	King	King
    Individually controlled air-conditioning
    32" LCD TV with cable/satellite channels
    40" LCD TV with cable/satellite channels
    WiFi Internet access
    High speed Internet broadband
    Telephone with IDD
    Personal electronic safe
    Universal Socket
    Bathroom with rain shower
    Shaver socket
    Wall-mounted hairdryer
    Deluxe bathroom amenities
    Minibar & minifridge
    Coffee/tea making facilities
    Sitting area
    Non-smoking rooms

• Are your hotel rates per person or per room?
  • Hotel rates are per room based on a maximum occupancy of two.
• Are my credit card details necessary when making a reservation?
  • Yes, to guarantee the reservation.
• Will my credit card be charged?
  • We may block an amount on the credit card, equivalent to one (1) night's room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation.
    
    Guests can choose to settle the bill in cash or credit card at the time of check-out.
• How safe are credit card details that are submitted online?
  • Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important to us.
    
    For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.
    
    Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.
    
    
• What is your cancellation policy?
  • In the event of a cancellation or no-show, the following will apply:
    
    For stays of 1 to 7 nights If the property is not informed 24 hours or more prior to date of arrival, a charge of one (1) room night's accommodation will be levied on the credit card used to guarantee the reservation
    
    For stays of 8 to 14 nights If the property is not informed 24 hours or more prior to date of arrival, a charge of two (2) room nights accommodation will be levied on the credit card used to guarantee the reservation
    
    For stays of 15 to 21 nightsIf the property is not informed 24 hours or more prior to date of arrival, a charge of three (3) room nights accommodation will be levied on the credit card used to guarantee the reservation
    
    For stays of 22 nights and more If the property is not informed 72 hours or more prior to date of arrival, a charge of five (5) room nights accommodation will be levied on the credit card used to guarantee the reservation.
• Do you have a pets policy?
  • Regrettably, pets are not allowed.
• What are your check-in and check-out times?
  • Check-in time is 2 pm.
    Check-out time is 12 noon.
• Is it possible to check-in early?
  • Yes, however early check-in is subject to room availability.
• What is the charge for a late check-out?
  • Late check-out is subject to room availability and the charges are as follows:
    Check out before 6 pm: 50% charge (based on overnight rate)
    Check out after 6 pm: Full overnight rate
• Do you have non-smoking rooms?
  • Yes, we have non-smoking rooms. Please state your preference at the time of booking.
• Do you have twin, triple and quadruple rooms?
  • All rooms at Kingston Suites are fitted with king sized beds. However, an additional bed can be added by way of an extra bed. The cost for this is THB 800 net, with breakfast for one.
• Do you have inter-connecting rooms?
  • Regrettably, there are no inter-connecting rooms. However, adjoining rooms are possible. Please advise us at the time of booking and we will do our best to accommodate your request.
• Does the hotel provide extra beds?
  • Yes, the hotel does provide extra beds at a cost of THB 800 net per night inclusive of breakfast for one.
• What is the hotel's policy regarding children?
  • There is no charge for children below the age of 12 years sharing a room with parent(s) using existing bedding.
  • Children 12 years and above are charged the full adult breakfast price of THB 250 net
  • Children between the ages of 5 and 11 years are charged a rate of THB 150 net per child/breakfast
  • Children 4 years and below enjoy breakfast for free.
• Does the hotel provide baby-sitting services?
  • Regrettably, the hotel does not provide this service.
• Are baby cots available?
  • Yes, baby cots are available at no extra cost.
• Where is breakfast served and at what time?
  • Breakfast is served at Thyme Thai Bistro which is located on the ground floor, from 6.30 am to 10.30 am.
• How many restaurants do you have and what are they?
  • The hotel has one restaurant, Thyme Thai Bistro located on the ground floor, which serves both Thai dishes and international cuisine with a focus on the Mediterranean.
• Is vegetarian cuisine available in the restaurant?
  • Yes, there are vegetarian dishes to choose from.
• Is the food served in the restaurant 'halal'?
  • Strictly speaking, the food served is not 'halal', however, we have dishes available which are pork free.
• Do you have 24 hour room service?
  • Room service is not 24 hours, but is available between 6.30 am and 11 pm.